The investigation, which was carried out by the law firm Lewis Silkin, involved extensive interviews with 78 witnesses over seven months, encompassing incidents reported from 2005 to 2024. The production company Banijay stated that the extensive and consistent nature of substantiated allegations made it impractical for Wallace to return to the show.

In response, Wallace strongly denied many of the allegations through a now-deleted Instagram post, where he acknowledged his humor may have been inappropriate at times. He expressed discomfort with being portrayed as a caricature in the media and defended the persona he embodied as the "cheeky greengrocer," suggesting that societal sensitivities had shifted, leading to misinterpretations of his personality.

This high-profile dismissal raises broader questions about workplace behavior standards in the entertainment industry and the evolving nature of public accountability following a wave of similar allegations against various media figures.