According to sources familiar with the investigation, conducted by an external attorney, the club communicated with witnesses in the fall, indicating that issues were uncovered but provided no explicit details of any wrongdoing. Instead, the club outlined future actions aimed at addressing any internal issues while maintaining confidentiality, which it cited as crucial to protect those who participated in the process.

Despite acknowledging the impact of Bignell's absence, the club's correspondence emphasized a commitment to an environment where employees feel safe to voice their concerns. Chelsea has faced criticism for not releasing more information from the investigation, which employees and observers argue is essential for fostering transparency and healing within the organization.

In a statement, Chelsea's spokesperson characterized the investigation as comprehensive and necessary, defending the decision to keep its findings private. However, many employees still express a desire for acknowledgment of the issues faced and the outcomes of the inquiry to foster a culture of accountability and support within the club.