Muhammed Amin is beside himself with grief and despair.
His brother, Naveed Memon, was inside Gul Plaza when a massive fire ripped through the densely-packed shopping centre in Pakistan's commercial capital, Karachi.
Like dozens of others, he still hasn't been found.
What should I tell my mother when I go home? What should I tell my nieces? asks Amin.
My nieces are crying for their father - they are asking me why he is late to come home. What should I tell them? How can I tell them that their father is gone?
Housing an estimated 1,200 shops across a basement, mezzanine and three floors, Gul Plaza was a wholesale market that offered a wide range of cheaply-priced products, including wedding wear, toys, decorations, bed sheets, artificial flowers and baby clothes. The city's residents would frequent it in droves, particularly ahead of festivals, weddings and other important occasions.
What started the fire is still unknown, but witnesses say the speed at which it spread, a lack of working fire exits and the density of shoppers and stalls crammed into the building exacerbated the disaster.
Rehan Faisal, who owned a bedsheet shop, said that he was able to escape because his shop was located near one of the exits - he broke down the door to get out.
No-one knew it would spread so much, Faisal added, saying it only took about five to seven minutes for everything to burn before our eyes.
Shoiab, 19, who worked at a decorations shop, described the chaotic scene as smoke engulfed the area, and people panicked trying to find a way out.
It is reported that all but three of the plaza's 16 exits were locked at the time of the fire, hindering escape efforts for many.
The confirmed death toll currently stands at 27, but more than 70 remain missing, and rescue efforts are complicated by the unstable structure of the building.
Dr Abid Jalaluddin Sheikh, a senior rescue official, noted that many bodies were unrecognizable and would require forensic examinations to confirm the exact number of deaths.
As the community searches for their loved ones, frustration and anger grow, with many questioning the timely response from emergency services. Karachi Mayor Murtaza Wahab, who faced protests at the scene, vowed to investigate the incident and improve safety measures in the future.
